Nuna Warranty Policy 

Warranty Length Details
OUR GEAR AND ACCESSORIES

All our gear products are covered by a 2-year warranty and our accessories are covered by a 1-year warranty from the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by us.

If for some reason our products show a defect in materials or workmanship when your product is used in accordance with our user manuals during the warranty period, please write to us at info@aretegames.in.

To make a claim under the warranty, please upload the Sales Invoice and attach a Photo or Video of the issue and or/ part you are enquring about with the brief description of the issue you are experiencing along with the Model number and serial number.

If your product fails due to a manufacturing defect, we will either send you a replacement part or make a repair free of charge. This does not cover the cost of shipping. If a product cannot be repaired, we will replace the product with the same model and colour. If an identical product is not available, we will replace it with the closest model and colour. However, please note our warranty applies to the original purchaser only, and the repairs do not extend the warranty.

Please note that this warranty is only valid for goods returned in the original country of purchase.

• Our warranty covers all manufacturing defects including, chassis, frame, wheels, harnesses, zips, fasteners, seams and belt systems when your product has been used in the way described in our instruction and care manuals. 

• Damage caused through normal wear and tear, accidental damage, misuse, negligence or if you don't follow the user guides in our user manuals. Normal wear and tear includes: Wheels and Tyres that have worn down during regular use; the natural fading of fabrics over time; damage such as worn patches over time through regular use. 
• Corrosion or rust on the wheels or chassis due to extreme environmental conditions including high humidity, salt spray, ice or snow, insufficient maintenance or improper storage. 
• Repairs made by unauthorized third parties. 
• Incorrect or inappropriate usage of gear including but not limited to care, maintenance, storage and cleaning that does not follow the instructions in our manuals.
• Casualties and carelessness including those caused by the use of unsuitable parts and by both air and freight transportation. 
• Personal opinion dissatisfaction pertaining to functionality, features or aesthetics.
• Second owners and users other than the registrant.

Our Gear

All of our gear is covered by a 2-year warranty, starting from the day it was purchased. This excludes accessories.

Accessories

Our accessories are covered by a 1-year warranty, starting from the day they were purchased.